Feedback

FamilyCare is committed to ongoing improvement. The agency collects feedback from participants, volunteers and other service providers to improve services.

There are a number of ways people can express concerns, appreciation and suggestions about their experiences at FamilyCare:

  1. Client Satisfaction Survey
    • Each client receives a printed copy of the survey at the ‘end of service’ or for some programs via a once a year mail-out. The survey is also available electronically.
  2. Unsolicited Feedback and Comments
    • All comments of appreciation, complaint and suggestion provided directly to staff are collated on FamilyCare’s Feedback register.
    • The ‘Have Your Say’ form is another way people can provide comments and suggestions to FamilyCare.
    • Comments made via social media are also included.
  3. Community Forums and other events
    • Feedback surveys are also provided to participants to evaluate the annual community forums and other events held by FamilyCare.

The findings from these feedback processes are published below:

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