FamilyCare is committed to ongoing improvement. The agency collects feedback from participants, volunteers and other service providers to improve services.

There are a number of ways people can express concerns, appreciation and suggestions about their experiences at FamilyCare:

1. Client Satisfaction Survey
   • Each client receives a printed copy of the survey at the ‘end of service’ or for some programs via a once a year mail-out. The survey is also available electronically.
2. Unsolicited Feedback and Comments
   • All comments of appreciation, complaint and suggestion provided directly to staff are collated on FamilyCare’s Feedback register.
   • The ‘Have Your Say’ form is another way people can provide comments and suggestions to FamilyCare.
   • Comments made via social media are also included.
3. Community Forums and other events
   • Feedback surveys are also provided to participants to evaluate the annual community forums and other events held by FamilyCare.

The findings from these feedback processes are published below: