FamilyCare is committed to ongoing improvement. We collect feedback from participants, volunteers and other service providers to continually improve our services.

There are a number of ways people can express concerns, appreciation and suggestions about their experiences at FamilyCare:

1. Client Satisfaction Survey
   • Each client receives a printed copy of the survey at the ‘end of service’ or for some programs via an annual mail-out. The survey is also available electronically.
2. Unsolicited Feedback and Comments
   • All comments expressing appreciation, making complaint or offering suggestions provided directly to staff are collated on FamilyCare’s Feedback register.
   • The ‘Have Your Say’ form is another way people can provide comments and suggestions to FamilyCare.
   • Comments made via social media are also included.
   • Complaints are dealt with as quickly as possible and we will provide you with options to complain externally if you are not happy with FamilyCare’s response.
3. Community Forums and other events
   • Feedback surveys are also provided to participants to evaluate community forums and other events held by FamilyCare.

Summaries of the feedback FamilyCare receives are published below: